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feedbacks: update messaging about negative feedbacks.

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Update wording about negative feedbacks on the new feedback page, and on the Dmail you receive when
you receive a negative feedback.
This commit is contained in:
evazion
2022-11-20 15:27:33 -06:00
parent cc13c5cd57
commit bbe32f5e5d
4 changed files with 29 additions and 23 deletions
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11
app/views/user_feedbacks/new.html.erb
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@@ -2,10 +2,15 @@
<div id="a-new" class="fixed-width-container">
<h1>New User Feedback</h1>
<div class="fixed-width-container" id="negative-policy">
<p>Before submitting negative feedback, you must make a good faith effort at communicating with the user (through DMails) to tell them what they are doing wrong. It is unfair to drop a negative record on them without warning. If you have not done this with at least two weeks of notice, the user can dispute the feedback and have it removed. You will need to provide evidence that your feedback is accurate and you gave advanced warning, so you should collect any relevant links and include them in your feedback.</p>
<div class="fixed-width-container">
<p>Before giving a user negative feedback, you must communicate with them privately first to tell them what
they're doing wrong and how to improve. A negative feedback should only be given after they've been warned first,
unless the user is deliberately breaking the <%= link_to_wiki "site rules", "help:community rules" %>, such as engaging
in intentional vandalism or ban evasion.</p>
<p>Please consult <%= link_to_wiki "the guide", "help:user_records" %> for advice on how to write constructive feedback.</p>
<p>A neutral feedback can be given for less serious offenses, or as an initial warning before giving a negative.</p>
<p>Please consult <%= link_to_wiki "help:user records" %> for more information on giving user feedbacks.</p>
</div>
<div id="preview">